GENERAL TERMS AND CONDITIONS OF SALE
1. Seller Information
This website is managed by Lycnos di Fois Alessandro, with registered office in Via Don Mosetto 59, 10015 Ivrea (TO), Italy. The contact details are as follows:
- VAT number: 12208440011
- Fiscal Code: FSOLSN59M29B354H
- E-mail: lycnos@gmail.com
- Phone/WhatsApp: +39 377 1492307
2. Products Offered
The site offers for sale:
- Books: both in digital (eBook) and paper format.
- Music products: tracks and albums in digital format and, where specified, on physical media.
- Courses and video courses: training materials accessible online.
- Online consultations: customised sessions on audio and music topics.
- Gadgets: promotional items and related accessories.
3. Purchase Procedure
To make a purchase, the user must:
1. Select the desired products and add them to the shopping cart.
2. Enter the required personal and billing data.
3. Check the order, including costs and delivery terms.
4. Make payment via the available methods.
5. Receive an order confirmation by e-mail with the details of your purchase.
4. Methods of Payment
The following payment methods are accepted:
- PayPal: for fast and secure payments.
- Credit cards: major international circuits.
5. Shipping and Delivery
- Digital products: available for immediate download or sent by e-mail after confirmation of payment.
- Physical products: shipped within 5 working days after order confirmation. Delivery is generally within 10 working days, unless delayed by the courier.
Shipping costs and any transaction costs are calculated and displayed in the shopping cart during the purchasing process.
6. Right of Withdrawal and Returns
- Digital products: once downloaded or accessed, it is not possible to exercise the right of withdrawal, in accordance with current legislation.
- Physical products: the customer may exercise the right of withdrawal within 14 days of receipt by returning the product in its original condition. The cost of return shall be borne by the customer.
To make use of the right of withdrawal, please contact customer service at lycnos@gmail.com.
7. Blog and newsletter subscription
In return for the free purchase of digital books or physical products at a heavily discounted price, the purchaser, by placing the order, accepts the automatic subscription to the site's blog www.alessandrofois.com.
This membership allows you to receive periodic newsletters containing updates on new articles, thematic insights, reserved promotions, free gifts and further benefits.
The processing of personal data for information and promotional purposes is carried out in accordance with EU Regulation 2016/679 (GDPR) and on the basis of the legitimate interest of the data controller, as part of the submitted economic offer.
The user may revoke the subscription at any time via the unsubscribe link in each communication received.
For further details please refer to’Privacy Policy available on the site.
8. Legal Warranty
All physical products are covered by a 24-month legal guarantee of conformity, in accordance with Legislative Decree 206/2005 (Consumer Code). In the event of defects or non-conformity, the customer is entitled to repair or replacement of the product at no additional cost.
9. Protection of Personal Data
Personal data collected is processed in accordance with EU Regulation 2016/679 (GDPR). For details on data processing, please refer to the Privacy Policy available at the link: Privacy Policy.
10. Applicable Law and Jurisdiction
These conditions are governed by Italian law. For any dispute, the place of jurisdiction is Ivrea, unless otherwise provided for by law.
11. Amendments to the Conditions
Lycnos di Fois Alessandro reserves the right to modify these conditions at any time. Changes shall be effective from the date of publication on the site and shall apply to orders placed thereafter.
